Billing Terms

1. Introduction

Welcome to Stwigs.com.

These billing terms and conditions outline the rules and regulations for the use of our payment processing services. By making a purchase on our website, you agree to these terms. Please read them carefully.

2. Payment Methods

We accept payments via Shopify Payments. This allows for the use of various payment methods including credit cards (Visa, MasterCard, American Express), debit cards, and other available payment options as provided by Shopify Payments.

3. Billing Information

When you make a purchase on Stwigs.com, you agree to provide accurate, complete, and current billing information. You must promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed.

6. Refunds and Returns

Please refer to our Return Policy for information on refunds and returns. If you believe there has been an error in billing, please contact us immediately at contact@stwigs.com.

7. Order Confirmation

After placing your order, you will receive an email confirmation. This email will serve as your receipt and will include details of your purchase. Please keep this email for your records.

8. Currency

All transactions on Stwigs.com are processed in USD (United States Dollar). If you are using a non-USD-denominated credit card, you will be charged according to the exchange rate at the time of your purchase.

9. Payment Security

At RizzKeyz, your payment security is our top priority. We use industry-standard measures to protect your sensitive information:

  1. SSL Encryption:

    • All transactions are secured with 128-bit SSL (Secure Sockets Layer) encryption. This ensures your personal and payment details are scrambled during transmission, making them unreadable to unauthorized parties.

  2. PCI DSS Compliance:

    • We adhere to the Payment Card Industry Data Security Standard (PCI DSS), a global security standard for handling credit and debit card information. This means:

      • Your payment data is processed securely.

      • We do not store sensitive details (e.g., credit card numbers) on our servers.

  3. Secure Payment Gateways:

    • Payments are processed through Shopify Payments, a trusted and PCI-compliant platform. This ensures your transactions are safe and reliable.

  4. Fraud Prevention:

    • We monitor transactions for suspicious activity and may cancel orders that fail our security checks. If we detect fraud, we’ll notify you and issue a full refund.

  5. Your Role:

    • Always ensure your billing details are accurate and up-to-date.

    • Never share your payment information (e.g., credit card number, CVV) via email or unsecured channels.

10. Fraud Prevention

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Get in touch

Business name: Luxzilla LTD

Company number: 12770172

DBA: Stwigs

Contact Form: here

Phone: +44 7513 404304

Email: contact@stwigs.com

Address: 158 Horn Lane, London, England, W3 6PH, United Kingdom

Customer Service Hours: 09:00 AM to 07:00 PM EST (Monday to Saturday)

Emails receive a response within 24h.